Refund and Returns Policy

Effective Date: 23/05/2024

At Venalisa.in, we strive to ensure you have a delightful shopping experience with our high-quality nail polish products. We understand that there may be instances where you need to return a product. This Refund and Return Policy outlines the circumstances under which returns are accepted, and the process for obtaining a refund.

1. Eligibility for Returns

We only accept returns under the following conditions:

We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

• Damaged Products: If the product is damaged during shipment.
• Wrong Items: If you receive an incorrect item.

Products must be returned in their original packaging and condition, unused and unopened.

2. Return Process

a. Contact Us

To initiate a return, please fill out the contact form on our website. Ensure you include the following information:

• Order Number
• Reason for Return (e.g., damaged product, wrong item delivered)

b. Return Approval

Once we receive your return request, our customer service team will review the details and contact you with further instructions. If your return is approved, you will receive a Return Authorization Number (RAN) and details on how to send the product back to us.

3. Refund Process

a. Inspection

Upon receiving your returned product, we will inspect it to verify the damage or incorrect item delivery claim.

b. Refund Issuance

If the inspection confirms your claim, we will process your refund. The refund amount will be credited to your original method of payment within 7 days of the successful return and inspection of the product.

4. Non-Returnable Items

Please note that due to hygiene and safety reasons, we do not accept returns for any products other than those damaged during shipment or incorrectly delivered.

5. Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer service team via the contact form on our website or email us at:

Email: contact@venalisa.in

By adhering to this Refund and Return Policy, Venalisa.in aims to provide a fair and transparent process for our valued customers. Your satisfaction is important to us, and we are committed to resolving any issues you may encounter with your purchases. Thank you for shopping with Venalisa.in.