Delivery & Shipping Policy

Effective Date: 23/05/2024

At Venalisa.in, we are committed to delivering your favorite nail polish products promptly and securely. This Delivery & Shipping Policy outlines the procedures and timelines for processing, shipping, and delivering your orders.

1. Order Processing

a. Order Confirmation

Once you place an order on Venalisa.in, you will receive an order confirmation email. This email will contain your order details and a unique order number for your reference.

b. Dispatch Timeline

After your order is confirmed, we will process and dispatch it within 2 working days. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping

a. Shipping Partners

We partner with reputable shipping courier companies to ensure your products are delivered safely and on time.

b. Delivery Timeline

Once dispatched, your order will be delivered within 7 working days. Please note that delivery times may vary depending on your location and any unforeseen delays by the courier.

c. Shipping Confirmation

After your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the courier’s website.

3. Shipping Charges

Shipping charges, if applicable, will be calculated at checkout and will be based on your delivery location and the total weight of your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Delivery Issues

a. Incorrect Address

Please ensure that you provide the correct shipping address when placing your order. Venalisa.in is not responsible for orders delivered to incorrect addresses provided by the customer.

b. Delays

While we strive to meet our delivery timelines, certain factors such as weather conditions, logistical issues, or courier delays may affect the delivery schedule. We appreciate your understanding in such cases.

c. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the courier to resolve the issue and ensure you receive your order.

5. Contact Information

For any questions or concerns regarding delivery and shipping, please contact our customer service team via the contact form on our website or email us at:

Email: contact@venalisa.in

Venalisa.in is dedicated to providing a seamless shopping experience, from order placement to delivery. We appreciate your trust in us and are committed to ensuring your products reach you in a timely and secure manner. Thank you for choosing Venalisa.in for your nail polish needs.