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No, If customer order an product and same it deliver to customer customer can’t replace or return the order.

Yes, If any customer receive wrong items in delivery. customer can call or fill the form for replacement of item. 

But customer have to proof. for example unboxing video.

Yes, Customers can cancel their order before dispatched.

After Cancellation of order. customers will get their refund amount in 7 Business days in their Payment account.